Storage Bulls Cross Terms and Conditions of Service

These Terms and Conditions govern the provision of storage, removals and related services by Storage Bulls Cross to customers within the United Kingdom. By making a booking, using our services, or instructing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking or service instruction.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation that requests or receives services from Storage Bulls Cross.

Services means any storage, removals, packing, loading, unloading, transportation, handling or associated services provided by Storage Bulls Cross.

Goods means any items, boxes, furniture, equipment or property of the Customer that we handle, transport, move, store, or otherwise deal with in the course of providing the Services.

Contract means the agreement between the Customer and Storage Bulls Cross comprising these Terms and Conditions together with any written quotation, confirmation, or schedule of work that we issue and you accept.

2. Scope of Services

Storage Bulls Cross provides storage services and removal services for domestic and commercial customers within the UK. Our Services may include packing and unpacking, loading and unloading, transportation of goods, short-term and long-term storage, and other agreed removal and storage-related tasks.

The precise scope of Services will be detailed in our quotation or booking confirmation. Any services not expressly described in the quotation or confirmation will be considered additional services and may be subject to additional charges.

3. Booking Process

3.1 Initial enquiry

You may contact us to request a quotation for removals, storage or combined services. We may request details such as collection and delivery addresses, property access information, inventory of items, required dates, and any special handling needs.

3.2 Quotations

Any quotation we provide is based on the information supplied by you and is subject to change if the information proves to be incomplete or inaccurate. Unless otherwise stated, quotations remain valid for a limited period from the date of issue and may be withdrawn or amended at any time before acceptance.

3.3 Acceptance and confirmation

A Contract is formed when you accept our quotation or proposal, verbally or in writing, and we confirm the booking. We may issue a written booking confirmation setting out the agreed Services, charges, and applicable dates. It is your responsibility to check that all details in the confirmation are accurate and to inform us promptly of any discrepancies.

3.4 Amendments to bookings

Any change in dates, addresses, scope of work, or volumes of goods may affect availability and price. We will use reasonable efforts to accommodate changes but cannot guarantee that your requested dates or times will remain available. We reserve the right to revise our charges to reflect any change in the information originally provided.

4. Customer Responsibilities

You are responsible for:

Ensuring that all information provided in relation to the booking, locations, and goods is accurate and complete.

Ensuring adequate access for our vehicles and personnel at collection and delivery points, including any necessary parking permissions or permits.

Properly labelling and identifying items, especially fragile or high-value items, and advising us of any special handling requirements.

Ensuring that all goods are suitable for transport and storage, properly packed where packing is not part of our Services, and free of prohibited or hazardous materials.

Being present or arranging for an authorised representative to be present at the agreed times for collection and delivery, and to sign relevant documentation.

5. Payments and Charges

5.1 Pricing

Our charges are typically based on factors such as volume or weight of goods, distance, access conditions, packing requirements, storage duration, and timing of the Service. Where storage is involved, a recurring storage fee will normally be charged in advance according to the agreed billing period.

5.2 Deposits and prepayment

We may require a deposit or full prepayment to secure your booking. The deposit or prepayment amount and due date will be communicated at the time of booking. If you fail to pay a deposit or prepayment when required, we may cancel or refuse to confirm the booking.

5.3 Payment terms

Unless otherwise agreed in writing, all one-off or removal-related charges are payable on or before the service date. Storage charges are payable in advance at the beginning of each billing period. We accept various forms of payment as notified to you at the time of booking.

5.4 Late payments

If you fail to make any payment on the due date, we may suspend provision of the Services, exercise a lien over your goods, and charge interest on the overdue amount at a reasonable commercial rate until payment is made in full. You will be responsible for any reasonable costs we incur in seeking to recover overdue amounts.

5.5 Lien and disposal of goods

We have a legal right to retain possession of your goods until all sums due under the Contract and any other contracts between you and Storage Bulls Cross are paid in full. If unpaid sums remain outstanding after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods and apply the proceeds to discharge the outstanding sums and any reasonable costs of sale or disposal. Any remaining balance will be held for you.

6. Cancellations and Postponements

6.1 Consumer cancellation rights

If you are a consumer, you may have statutory cancellation rights for certain contracts entered into at a distance or off-premises. These rights are subject to time limits and exceptions, particularly where services begin with your consent before the expiry of the statutory cancellation period. Nothing in these Terms and Conditions affects your statutory rights.

6.2 Cancellation by the customer

If you wish to cancel or postpone your booking, you must inform us as soon as possible. Cancellation or postponement may result in charges, which will be notified to you at the time of booking or in our cancellation policy. Typically, charges may increase as the service date approaches, reflecting the likelihood of us being unable to reallocate capacity.

6.3 Cancellation by Storage Bulls Cross

We may cancel or suspend the Services if you fail to comply with these Terms and Conditions, if you do not pay any amount due, if providing the Services would be unlawful, unsafe, or impossible due to circumstances beyond our reasonable control, or if we reasonably believe you have provided misleading information. Where we cancel for reasons not attributable to you, we will, where possible, provide reasonable notice and may offer to reschedule. Our liability in such circumstances will be limited as set out in these Terms and Conditions.

7. Access, Parking and Property Conditions

You must ensure that our vehicles can safely and lawfully access the collection and delivery points, including any storage facilities used. You are responsible for obtaining any necessary parking permissions or permits and for paying any associated charges unless expressly agreed otherwise.

We are not responsible for delays, additional charges, or inability to complete the Services arising from restricted access, unsafe conditions, or failure to obtain required permissions. Additional charges may apply where extra time, labour or equipment is required due to access or property constraints.

8. Goods and Prohibited Items

8.1 Excluded and hazardous goods

Certain items may not be transported or stored by us, including but not limited to:

Explosive, flammable, corrosive, toxic or otherwise hazardous materials.

Perishable goods, live animals, plants or any other items requiring controlled environments.

Illegal goods or anything the possession or handling of which would be a criminal offence.

Cash, securities, precious metals or stones, high-value artworks, antiques or items of exceptional value, unless we have expressly agreed in writing to handle such items on specified terms.

You must not include any such items in goods submitted for removal or storage. If we discover prohibited goods, we may take reasonable steps to make them safe, remove or dispose of them, or report them to the relevant authorities where required by law. You will be responsible for any related costs or losses.

8.2 Packing and condition of goods

Unless packing is expressly included in the Services, you are responsible for ensuring that goods are securely packed and protected for transport and storage. We are not liable for damage arising from inadequate packing carried out by you or a third party under your instruction.

9. Waste and Environmental Regulations

9.1 Waste handling

We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove or dispose of items as specifically agreed in writing. You must not present for removal or storage any waste materials, including household refuse, construction rubble, or hazardous waste, unless we have explicitly agreed to handle such materials in accordance with applicable law.

9.2 Fly-tipping and unlawful disposal

We will not participate in any form of unlawful disposal or fly-tipping. If you request us to dispose of items, we will only do so at authorised facilities and in compliance with relevant regulations. Additional fees may apply for disposal, recycling or treatment of items, which will be communicated where applicable.

9.3 Customer obligations

You are responsible for ensuring that any items presented to us for collection are lawful and suitable for transport and storage under UK regulations. If any item is found to be waste or hazardous material requiring special handling or permits, you will be responsible for all associated costs, including safe handling, transport, treatment, or lawful disposal.

10. Liability and Insurance

10.1 Our responsibility for loss or damage

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to goods, and for any delay in service, is subject to the limitations and exclusions set out in these Terms and Conditions and any separate insurance or cover you may have arranged.

10.2 Limits on liability

To the maximum extent permitted by law, our liability for loss or damage to goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount per item or per consignment, as notified in our quotation or booking documents. If no specific limit is stated, our liability will be limited to a reasonable market value of the affected goods subject to an overall cap for the consignment.

We are not liable for:

Loss or damage arising from inherent defects or vulnerabilities in the goods.

Damage to goods not adequately packed by you or on your behalf where packing is not part of our Services.

Loss or damage resulting from your failure to comply with these Terms and Conditions.

Indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity.

10.3 Insurance

You are encouraged to arrange adequate insurance cover for your goods for the duration of any removal and storage, either through your own insurance provider or through any optional cover that we may offer. Any insurance arrangement is subject to the terms of the relevant insurance policy, which may differ from these Terms and Conditions.

10.4 Force majeure

We are not liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, industrial disputes, acts of terrorism, or disruptions to transport and infrastructure.

11. Claims and Complaints

If you believe that loss or damage has occurred, or if you have a complaint about our Services, you must notify us as soon as reasonably practicable. Where loss or damage to goods is concerned, visible damage should be recorded at the time of delivery where possible. You must provide reasonable evidence and information to allow us to investigate the circumstances.

Any claim relating to loss or damage to goods, delay, or other issues must be made within a reasonable period from the date of completion of the Services or the date on which you became aware of the issue, in order for us to investigate effectively. Your statutory rights, if you are a consumer, remain unaffected.

12. Termination

Either party may terminate the Contract in accordance with any applicable notice provisions where the other party commits a material breach of the Contract and fails to remedy that breach within a reasonable time after being notified. We may also terminate the Contract immediately where it would be unlawful or unsafe to continue providing the Services.

On termination, you will remain responsible for payment of any charges incurred up to the date of termination and for any ongoing storage or related costs until all goods are removed and all sums due are settled.

13. Data Protection and Privacy

We will process personal data in connection with the provision of our Services in accordance with applicable data protection laws in the UK. We will use your information for purposes such as managing bookings, providing the Services, processing payments, handling enquiries and complaints, and complying with legal obligations. We will take reasonable steps to keep your personal data secure and will not share it with third parties except as necessary for the provision of the Services, for legal reasons, or with your consent.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Contract.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any quotation, confirmation, or written variation, constitute the entire agreement between you and Storage Bulls Cross in relation to the Services and supersede any prior understandings or representations.

15.2 Variation

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will normally apply to that Contract. Any variations specific to your booking must be agreed in writing.

15.3 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

15.4 No waiver

Any failure or delay by either party in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.

15.5 Assignment

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations where necessary for the proper delivery of the Services, provided that this does not adversely affect your statutory rights.

By proceeding with a booking or using the Services of Storage Bulls Cross, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.